Tag: attitudes

Living by Remote Control

My wife and I sometimes refer to our television’s remote control as the wand of power. Whoever possesses the remote control can dictate the information flow to the big screen in our living room. This morning as I was straightening up my reading table, my attention focused on the remote control. It occurred to me […]

How to Change a Bad Attitude

Do you work with someone who has a “bad” attitude? What we observe as a “bad attitude” is a RESULT of a fairly complex cognitive process. Attitudes about work such as “I don’t care about the CX score,” stem from an individual’s beliefs. “Asking one stupid question to customers does not really measure their true […]